Shipping policy

At 11:11 Studios, every order is custom-made with care and intention, which means production and shipping timelines are separate and clearly defined to ensure transparency. All items are made to order and enter our production queue immediately after your order is confirmed. Standard production time is typically 5–10 business days, depending on the size, complexity, and quantity of your order. Larger orders, including group, team, or bulk client orders, may require extended production time, which will be communicated in advance. During high-volume seasons or promotional periods, production timelines may be slightly extended to maintain the quality and detail that defines our brand. Rush production may be available upon request for an additional fee, allowing select orders to be prioritized and completed within a shorter timeframe.

Once production is complete, orders are prepared for shipment using your selected shipping method at checkout. Standard shipping typically takes 2–5 business days after production is finalized, while expedited shipping options may arrive sooner depending on carrier timelines. Please note that shipping speed does not impact production time, as all items must be completed before shipment. After your order has been shipped, you will receive a confirmation email with tracking information to monitor delivery progress. 11:11 Studios is not responsible for delays caused by carriers, incorrect shipping information provided at checkout, or unforeseen circumstances such as weather or service disruptions.

For client-specific collections, including family reunions, organizations, or team orders, designated storefront links will remain active for a limited time to allow individual purchases. Once the collection closes, all items will move into production together to ensure consistency across the full order. This process helps streamline bulk fulfillment and maintain quality control across all pieces. Customers placing orders through these collections should expect production timelines to begin only after the collection deadline has passed.

By placing an order with 11:11 Studios, you acknowledge and agree to our production and shipping timelines, understanding that each piece is created specifically for you with attention to detail and quality craftsmanship.