Privacy policy
At 11:11 Studios, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website, place an order, or interact with our services. By using our website, you agree to the practices described in this policy.
We collect personal information when you voluntarily provide it to us through purchases, contact forms, or account interactions. This information may include your name, email address, phone number, billing and shipping address, payment details, and any custom information submitted for order fulfillment, such as designs, text, or preferences. We may also collect non-personal data such as IP address, browser type, device information, and website usage behavior through cookies and tracking technologies to improve user experience and site performance.
Your information is used to process and fulfill orders, communicate with you regarding your purchase, provide customer support, and improve our products and services. This includes sending order confirmations, production updates, shipping notifications, and responding to inquiries. We may also use your email to send marketing or promotional content related to 11:11 Studios, but only if you have opted in to receive such communications. You may unsubscribe at any time.
11:11 Studios does not sell, trade, or rent your personal information to third parties. However, we may share necessary information with trusted third-party service providers to operate our business effectively. This includes payment processors, shipping carriers, website hosting platforms, and email marketing services. These providers are only given the information required to perform their specific functions and are obligated to keep your information secure.
All payment transactions are processed through secure third-party payment gateways, and 11:11 Studios does not store or have access to your full payment information. We implement appropriate security measures to protect your personal data, including encryption, secure servers, and restricted access to sensitive information. While we take reasonable steps to safeguard your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies allow us to remember preferences, track interactions, and optimize website functionality. You may choose to disable cookies through your browser settings; however, this may affect certain features of the website.
11:11 Studios may collect and use content submitted by clients, including photos of finished products, for promotional and marketing purposes across our website and social media platforms. By placing an order, you grant us permission to use non-sensitive content for branding and promotional use unless you explicitly request otherwise in writing.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their policies before providing any personal information.
This Privacy Policy may be updated periodically to reflect changes in our practices, operations, or legal requirements. Any updates will be posted on this page, and continued use of our website constitutes acceptance of those changes.
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, you may contact 11:11 Studios directly through the contact information provided on our website. By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.