“From the first message to the final product, everything felt personal. It’s rare to find a business that treats your order like it actually matters.”
ABOUT US
11:11 Studios is a family-built business rooted in purpose, passion, and people. What started as a vision between husband and wife has grown into a brand dedicated to bringing your ideas to life through custom apparel.
Every order means something to us. Whether it’s for your team, your family, or a special moment, we take pride in making sure you feel seen, valued, and proud of what you wear — just as proud as we are to create it.
WE'RE HERE TO HELP
Have questions or need assistance? Our dedicated support team is ready to help with anything you need. Contact us anytime, and we'll make sure your experience is smooth and stress-free.
FREQUENTLY ASKED QUESTIONS
How long will it take to receive my order?
Production & Turnaround Time
Turnaround time varies based on the size and complexity of your order. Please see our general production estimates below:
Small Orders (1–10 items)
👉 3–4 business days
Medium Orders (10–50 items)
👉 5–7 business days
Large Orders (50+ items)
👉 8–10+ business days
Rush Orders Available
👉 1–2 business days (rush fee applies)
Important Information
Production timelines may vary depending on order details, design requirements, and overall quantity.
After submitting your custom order request form, our team will review your order and confirm your exact production timeline during the quote and approval process.
🚚 Shipping
Shipping times vary based on your location:
- Domestic: 3–7 business days
- International: 7–15 business days
What is your return policy?
Return & Exchange Policy
Because all of our products are custom-made to your specific design, all sales are final and non-refundable.
Custom Orders
Each item is created uniquely for you, which means we are unable to accept returns or offer refunds once an order has been placed and processed.
Order Issues & Quality Concerns
Your satisfaction is important to us. If there is an issue with your order due to:
- a production error
- incorrect item received
- or a defect
Please contact us within 3 days of receiving your order.
We will review the issue and work quickly to make it right.
Exchanges
Exchanges are not guaranteed and are only accepted on a case-by-case basis.
If approved, exchanges may be offered for:
- damaged items
- incorrect orders
- or verified production errors
Non-Eligible Situations
We do not offer refunds or exchanges for:
- incorrect sizes selected by the customer
- design choices approved before production
- change of mind after order is placed
Contact Us
To report an issue, please contact us with:
- your order number
- photos of the item
- a brief description of the issue
We are committed to providing high-quality products and will do our best to ensure you are satisfied with your order.
Are your products sustainable?
We are committed to making thoughtful choices in how we produce our products.
While our items are not fully sustainable, we prioritize:
- High-quality materials designed for long-lasting wear
- Made-to-order production, which helps reduce excess waste
- Working with trusted suppliers to ensure consistent quality
Because each item is custom-made, we avoid overproduction and only create what is needed.
What payment methods do you accept?
We accept a variety of secure payment options for your convenience:
- All major credit cards (Visa, MasterCard, American Express)
- PayPal
- Shop Pay
We are currently working on adding Klarna and Afterpay to offer flexible payment options in the near future.
For events and pop-up shops, we also accept:
- Zelle
- Cash App
